The following describes our procedures and outlines
remedies in the case of problems. The text on this page may be changed at
any time and should be checked before placing and order. If you have any
concerns about our policies, please contact us.
Hosting:
Any hosting plan payable on a monthly basis may
be canceled at any time. No refund will be issued for such cancellation unless it is
canceled within the first month (30 day period) of creating the hosting account. In that
case, a full refund will be issued as long as there are not any outstanding balances due for
that account, such as site work we were hired to do but were not paid for. Yearly hosting plans
can also be cancelled at any time. However, a refund may not be issued, or if it is
issued, a penalty may apply. When cancelling a hosting account, you must notify us via email of your intention
to do so and we must reply to that email confirming the cancellation. Failure to do this may result in the
account not being terminated and any charges will continue to be due.
Standard hosting plan payments are due on the 28th of each month. If the balance is not paid when due,
a reminder will be sent out. If payment is still not made, the account will be suspended. If the
account remains unpaid when the next payment is due, a notice will be sent out explaining that
the full amount is due. If it is not paid, the account will be closed and all files erased.
After the files and erased, we may not be able to restore them. However, if they are to be restored
by us, there will be a charge for this service. For resellers and dedicated plans, the accounts will be
closed after one month.
Quotes:
Quotes are provided on an individual basis and may vary from person to person,
or even job to job. When an initial quote is provided, it will be done via
email. Once the quote is accepted, it will be posted on our site in the form
of a link. Only the site owners and the person the quote is for may view this
quote. After a quote has been listed, you may visit the page and review it. If
all is as agreed upon, click on the Add to Cart button and complete the
order process. All quotes are for the price stated, except in cases
where partial payment is being made. This will be stated on the quotes page.
You may ask for, and receive in most cases, a refund after an order has
been made as long as no work as been started by us. Once we have begun
the requested work, any refund will be pro rated based on our time spent to that point.
Completion of Work
After the work has been completed, you will be shown a test site on which
the changes may be viewed, if requested. If the changes are as agreed, the remaining
amount, if any, will be due. After the final payment is made, the changes will be
installed on your server, or provided to you in a zip file, per your preference. If
payment is not made or payment is revoked, changes made may be removed.
Disputes
Should the event arise in which you do not agree with the work that was done,
we will make every effort to reach an amicable solution. Just provide us with the
reason for our failure to complete the work to your satisfaction. Our goal is
to make our customers happy with their sites. We realize that our business
relies to a great extent on word-of-mouth and we will do all that we can to
ensure you are happy with the work you asked us to perform. In the event that a solution
can not be reached and payment is not paid, you agree that any changes made to your
shop by us may be removed and your site restored to its original condition.
Liability and Warranty
We are not responsible for any damages
your business may suffer. We do not make implied or written warranties for any of our
services. We deny any warranty or merchantability for a specific purpose. This includes
loss of data resulting from delays, non-deliveries, wrong delivery, and any and all
service interruptions caused by us. The client acknowledges that the service provided is
of such a nature that service can be interrupted for many reasons other than the negligence
of the company and that damages resulting from any interruption of service are difficult
to ascertain. Therefore, client agrees that the company shall not be liable for any
damages arising from such causes beyond the direct and exclusive control of the company.
You further acknowledge that the company's liability for its own negligence may not in
any event exceed an amount equivalent to charges payable by the client for services
during the period damages occurred. In no event shall the company be liable for any
special or consequential damages, loss or injury.
|
